Career Opportunities

Essential Duties and Responsibilities

• Develop and manage annual business plan to achieve desired results including revenue goals for various products, staffing and compensation, inventory management, pricing, product mix, investments, etc.
• Lead all ticket sales and retention efforts to obtain overall revenue and attendance goals
• Recruit, hire, develop, incent and manage full-time and part-time Account Executives
• Develop and administer sales and service training programs
• Actively support Account Executives in their efforts to achieve sales goals
• Monitor productivity levels of Account Executives and assess their performance regularly
• Implement new strategies and techniques based on research, data and success rates
• Create innovative programs to drive new business and expand audience
• Design and manage reporting protocols to monitor performance and to update leadership team
• Develop, refine and manage ticket holder benefit and amenity programs that maximize the value proposition, solidify brand loyalty and drive retention
• Effectively leverage organizational resources to complement retention strategies, including customer database, team web site, ticket holder surveys, etc.
• Work closely with other departments to execute sales and retention programs and events
• Monitor guest feedback and identify trends to aid in forecasting ticket holder behavior
• Strengthen partnerships critical to managing ticket sales and retention (Ticketmaster, Seattle Center, Levy)
• Foster and promote a cooperative working climate, maximizing productivity and employee morale

Qualifications

• 7-10 years of experience in the field of sales and customer service or similar scope of work
• Ticket sales management experience required; NBA/WNBA experience preferred
• Proficiency with ticket management system and CRM programs
• Strong leadership, mentoring, teamwork and relationship-building talents
• Proven track record managing a budget and driving sales revenues
• Excellent written, verbal and interpersonal communication skills
• Detail oriented and able to manage numerous simultaneous deadlines
• Ability to be proactive and flexible in the face of change and last minute initiatives
• Flexible schedule - evenings and weekends are required
• Bachelor's degree required

Key Characteristics: Persistent, passionate, creative, innovative, smart, likeable, resilient, driven, self-starter, role-model, teacher, mentor who sets high standards and ambitious goals and leads team to reach them

This is a full-time, exempt position reporting to the President & CEO. Full Seattle Storm employee benefits package.

Essential Duties and Responsibilities:

• Generate new business revenue selling new full season tickets, multiple-game packages, and groups.
• Participate in phone call campaigns that require phone and cold calling skills.
• Meet weekly productivity requirements for out-bound call volume and outside appointments.
• Build and maintain relationships which result in trial, purchase and repeat business.
• Deliver excellent customer service.
• Participate in game night sales and service opportunities including hosting customers and prospects, making in-seat visits, and staffing the Fan Information Booth.
• Attend team and community events for the purpose of making new connections and maximizing sales opportunities.
• Participate in ongoing sales and service training and other professional development opportunities.
• Influence and motivate peers to meet personal and team objectives.

Qualifications and Requirements:

• Must be able to start on March 1, 2012 and stay through September 21, 2012.
• Must be present for comprehensive training March 1-2.
• Strong communication and interpersonal skills - especially over the phone and via e-mail
• Strong computer skills - understanding of CRM or database management is preferred
• Possess creative, strategic, and quantitative skills sets.
• Able to work evenings and weekends.
• Show initiative and be a self-starter
• Meet and exceed weekly and monthly ticket sales goals

This is part-time, seasonal, position reporting to Senior Account Executive. (Start date: 3/1/12, End date: 9/21/12)

The responsibilities for this position include, but are not limited to, the following:

• Accounts receivable and billing
• Accounts payable and cash disbursements
• Game day administrative support
• Cash handling, preparing deposits
• Transactional coding and processing
• File management
• Merchandise, ticket, and game day operation support

Desired Qualifications:

• 2-4 years of experience in the field of accounting, Accounts Payable experience required
• Associates or Bachelor's degree preferred
• Experience with Microsoft Office Suite, Archtics (Ticketmaster), ADP, and Great Plains software preferred
• Excellent written, verbal and interpersonal communication skills
• Creative, innovative and self-motivated
• Detail oriented and able to manage numerous simultaneous deadlines
• Ability to be proactive and flexible in the fast pace environment
• Flexibility- there are occasions where work will be required on evenings or weekends

What you will do:

• Deliver outstanding customer service to ticket package holders and fans through knowledgeable, friendly, and efficient interactions
• Serve as the face of the Seattle Storm at the Fan Information Booth (“The Huddleâ€�) during Storm home games at KeyArena
• Build relationships with Storm fans that result in guest satisfaction, repeat business, referrals, and outstanding product value
• Develop new and creative ways to better the season ticket holder experience

What you will learn:

• How to manage customer relations at a level that drives top line revenue and creates the happiest fans in professional sports
• How to use Archtics, the industry's leading ticketing and contact management software
• What happens behind the scenes at professional sporting events, and the role fan satisfaction, guest experience, and customer retention play in a team's success
• Hands-on and transferable experience about how a top tier, highly visible professional sports organization functions
• Superior organizational and contact management skills

What we ask of you:

• Customer service experience required
• Excellent communication skills, both written and verbal
• Friendly, positive, and enthusiastic attitude
• Extreme attention to detail
• Able to handle pressure, take initiative, and problem-solve
• Must thrive in a fast-paced environment with ability to work well individually and in a team
• Eager to learn new things and willing to do whatever it takes to get it done
• Available from early May 2012 through completion of Storm season, October 2012
• Must be able to attend all Storm home games (nights and weekends)
• Understanding of and passion for basketball
• High interest in a career in the business of sports